Product & Ops Strategist · 2025
Support Readiness Agent
Built a custom AI agent and protocol that cut product support launch-planning time from 12 hours to 2 — an 80% reduction — so stakeholders launch with confidence instead of a scramble.
Context
Scoping support requirements and gathering resources for every launch ate roughly 12 hours per launch — heavy on PRD review and manual research, light on the depth stakeholders actually needed to hit the ground running.
Approach
Built a repeatable protocol for product support launches — the same inputs, every time, regardless of launch complexity.
Designed a custom AI agent trained on that protocol to generate high-quality launch resources on demand.
Eliminated the need for exhaustive PRD review before every launch by front-loading the protocol's structure.
Validated output quality against real launches before rolling it out as the default workflow.
Made the tool self-serve so any stakeholder group could generate readiness docs without pulling me in.
Outcome
Planning time cut
Per-launch planning
Support-readiness launches
38 in a single quarter.
Faster, more consistent support readiness at scale — stakeholders get actionable resources in a fraction of the time, and launch execution improved without adding headcount.
Reflection
We don't wait for someone else to build the AI tooling. If a workflow is repeatable, we automate it — then we move to the next bottleneck.