Senior Strategic Program Lead · 2022 — Present

Launches shipped at Coinbase.

I'm the strategic program lead responsible for CX and support-readiness on Coinbase's major product launches — readiness plans, playbooks, MCP spec integration, automation impact. Every launch below shipped with me running point on the support side. Across my time at Coinbase that's 158+ launches led, +1,480 bps of automation lift, and roughly 107K contacts/month in scoped support volume.